لودد كوكي بتر

Delivery & returns

Ordering لودد كوكي بتر happens directly on WhatsApp, with no account and no cart. Once you send your address, we set the delivery fee and arrange the order.

• Ordering: on WhatsApp 66908387 — send the product name or link.
• Delivery time: within two hours.
• Delivery fee: set once you send your address on WhatsApp.
• Areas: every governorate in Kuwait.
• Payment: cash on delivery, KNET, payment link, Wamd, Visa and Mastercard.
• Branch collection: you can collect your order yourself from our Salmiya branch.
• Age: sold to 21 and over only.

Returns and exchanges

• You have the right to return the product within 14 days from the date of receipt if it is defective or does not match the advertised specifications, or if it is unsuitable for its intended use.
• The product must be in its original condition (unused) with all its packaging and documents intact, including the invoice, and proof of purchase must be provided.
• In case of a defect or flaw, we exchange it for a similar or identical product within 7 working days from the date of request approval; if it is not available, you can choose a refund or another product of similar value.
• Refunds go back via the original payment method within 5-7 working days after the product is inspected and the conditions are confirmed.
• The refund policy does not apply if the product was misused or damaged by the customer, or if proof of purchase is not provided.
• The customer bears return shipping costs if there is no defect; the store bears all costs if the product is defective.

To request a return or exchange, message us on WhatsApp 66908387 with the invoice number and product photos if needed.

Check the return and exchange policy and the FAQ page before you order.