What payment methods are available on the website?

Payment is available via KNET cards, you can also pay by Visa and MasterCard, and cash on delivery is also available.

Are the payment methods provided by the website secure?

We do not store your credit card details on our website. All payment details entered via the site's online payment gateway are encrypted at the time of entry. Communications to and from the service provider's site are also encrypted.

Is customer support service available?

Technical support and customer enquiries are available 24 hours a day, seven days a week. Via WhatsApp: +96567676454 or email: purchase@nicotinekw.com

Can products be returned in case of dissatisfaction?

According to the Ministry of Commerce Law, which stipulates that the consumer has the right to exchange and return the item within 14 days from the date of purchase on the invoice, but provided that the item is in its original condition, as all products are subject to personal taste.

Is there a warranty on the products on the website?

Manufacturers do not offer any warranty within the State of Kuwait, but we do offer you a warranty against manufacturing defects within 48 hours from the date of purchase.

What are my refund and exchange options? Can I get a refund or exchange for another product?

You can exchange any of your purchases within 14 days from the date of purchase, (provided it is in its original condition) and you can also exchange it for another product of the same price, or for another product of a different value with the price difference calculated. You can also get a refund of the amount you paid with the same payment method you used during the purchase process.

What is the maximum deadline for delivery?

We deliver orders the same day (usually within 2 hours). If unforeseen circumstances arise, delivery will occur within 72 hours at the latest.

What is the legal age to order from the website?

The sale of vaping products to those under the age of 21 is prohibited by Kuwaiti law. Therefore, we hope you will comply to avoid liability.

How accurate are the product descriptions and prices on the website?

We endeavour to provide accurate product information on our website (e.g. pricing, stock availability, product features, etc.), however, occasional typographical errors may occur. Products on the website are displayed in the same colours available in our stores as far as possible, but colours may change depending on your monitor (we do not guarantee an accurate display of all colours on your monitor).

When is the order cancelled?

Nicotine Co. reserves the right to cancel the order for any of the following reasons: Refusal of payment, providing a wrong delivery address or inaccurate contact information, or if we are unable to contact the customer within 7 days.

Frequently Asked Questions

What are the available payment methods on the site?

Payment is available through K-Net cards for the State of Kuwait. You can also pay with Visa and Mastercard, and cash on delivery is also available.

Are the payment methods provided by the site secure?

We do not store your credit card information on our site. All payment details entered through the electronic payment gateway on the site are encrypted upon entry. Communications to and from the service provider's site are also encrypted.

Is technical support available for customers?

Technical support and customer inquiry responses are available 24 hours a day, 7 days a week.

Can products be returned if I am not satisfied?

According to the Ministry of Commerce law, consumers have the right to exchange or return an item within 14 days from the purchase date on the invoice, provided that the item is in its original condition, as all products are subject to personal taste.

Is there a warranty on the products available on the site?

Product manufacturers do not offer any warranty within the State of Kuwait, but we provide a warranty against manufacturing defects within 48 hours from the date of purchase.

What are the options for refunds and exchanges? Can I get a refund or exchange for another product?

You can exchange any of your purchases within 14 days from the date of purchase (provided it is in its original condition). You can also exchange it for another product of the same value, or a different product with the price difference calculated. You can also receive a refund for the amount paid through the same payment method used during the purchase.

What is the maximum delivery time for an order?

We deliver orders on the same day (usually within two hours) or as quickly as possible. In case of circumstances beyond our control, the order will be delivered within a maximum of 72 hours.

What is the legal age to order from the site?

The sale of electronic smoking products to individuals under 21 years of age is prohibited according to the law of the State of Kuwait. Therefore, we kindly ask for your compliance to avoid legal accountability.

How accurate are the product specifications and prices on the site?

We strive to provide accurate product information on our site (such as pricing, stock availability, product features, etc.). However, some typographical errors may occasionally occur. Products are displayed on the site in the same colors available at our branches as accurately as possible, but colors may vary depending on your screen (we do not guarantee an accurate display of every color on your screen).

When is an order canceled?

Nicotine Company for Cigarettes, Tobacco, and Accessories reserves the right to cancel an order for any of the following reasons:

Declined payment transaction
Incorrect delivery address or inaccurate contact information provided
If we are unable to contact the customer within 7 days