Return and Exchange Policy
Welcome to the Nicotine Company Website
These terms and conditions outline the rules and regulations for the use of the Nicotine Company for Cigarettes, Tobacco, and Accessories's Website, located at https://nicotinekw.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use the website if you do not agree to take all of the terms and conditions stated on this page.
Right of Return
Time Period:
As a customer, you have the right to return the product within 14 days from the date of receipt in the following cases:
- If the product is defective or does not match the advertised specifications
- If it is unsuitable for its intended use
Return Conditions:
- The product must be in its original condition (unused) with all its packaging and documents intact (including the invoice)
- Proof of purchase (invoice or receipt) must be provided
Exchange Policy
In case of a defect or flaw in the product, we offer you the option to exchange it for a similar or identical product within 7 working days from the date of request approval.
If the replacement product is not available, you have the right to choose a refund or another product of similar value.
Refund Policy
The amount will be refunded via the original payment method within 5-7 working days after inspecting the product and confirming that the conditions are met.
The refund policy does not apply if:
- The product was misused or damaged by the customer
- Proof of purchase is not provided
How to Request a Return/Exchange
- Contact the customer service team
- Provide order details (invoice number, photos of the product if necessary)
- You will be guided to the nearest branch to complete the procedures or arrange for the product to be picked up
Shipping Costs
Customer Bears
Return shipping costs if there is no defect
Company Bears
All costs associated with exchange or return if the product is defective
