{"id":26870,"date":"2025-02-04T09:35:09","date_gmt":"2025-02-04T06:35:09","guid":{"rendered":"https:\/\/nicotinekw.com\/?page_id=26870"},"modified":"2025-07-10T16:14:02","modified_gmt":"2025-07-10T13:14:02","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/nicotinekw.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Return and Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26870\" class=\"elementor elementor-26870 elementor-26864\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-98950f0 e-flex e-con-boxed e-con e-parent\" data-id=\"98950f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-4038eb1 e-flex e-con-boxed e-con e-parent\" data-id=\"4038eb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9558eb elementor-widget elementor-widget-html\" data-id=\"a9558eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<main class=\"terms-container\">\r\n    <div class=\"age-restriction\">\r\n        Sale to persons under 21 is prohibited\r\n    <\/div>\r\n\r\n    <div class=\"welcome-section\">\r\n        <h2>Welcome to the Nicotine Company Website<\/h2>\r\n        <p>These terms and conditions outline the rules and regulations for the use of the Nicotine Company for Cigarettes, Tobacco, and Accessories's Website, located at https:\/\/nicotinekw.com.<\/p>\r\n        <p>By accessing this website, we assume you accept these terms and conditions. Do not continue to use the website if you do not agree to take all of the terms and conditions stated on this page.<\/p>\r\n    <\/div>\r\n\r\n    <div class=\"content-section\">\r\n        <h2>Right of Return<\/h2>\r\n        \r\n        <div class=\"highlight-box\">\r\n            <h3>Time Period:<\/h3>\r\n            <p>As a customer, you have the right to return the product within <strong>14 days<\/strong> from the date of receipt in the following cases:<\/p>\r\n            <ul>\r\n                <li>If the product is defective or does not match the advertised specifications<\/li>\r\n                <li>If it is unsuitable for its intended use<\/li>\r\n            <\/ul>\r\n        <\/div>\r\n\r\n        <h3>Return Conditions:<\/h3>\r\n        <ul>\r\n            <li>The product must be in its original condition (unused) with all its packaging and documents intact (including the invoice)<\/li>\r\n            <li>Proof of purchase (invoice or receipt) must be provided<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\r\n    <div class=\"content-section\">\r\n        <h2>Exchange Policy<\/h2>\r\n        <p>In case of a defect or flaw in the product, we offer you the option to exchange it for a similar or identical product within <strong>7 working days<\/strong> from the date of request approval.<\/p>\r\n        <div class=\"highlight-box\">\r\n            <p>If the replacement product is not available, you have the right to choose a refund or another product of similar value.<\/p>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"content-section\">\r\n        <h2>Refund Policy<\/h2>\r\n        <p>The amount will be refunded via the original payment method within <strong>5-7 working days<\/strong> after inspecting the product and confirming that the conditions are met.<\/p>\r\n        \r\n        <div class=\"warning-box\">\r\n            <h3>The refund policy does not apply if:<\/h3>\r\n            <ul>\r\n                <li>The product was misused or damaged by the customer<\/li>\r\n                <li>Proof of purchase is not provided<\/li>\r\n            <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"contact-section\">\r\n        <h2>How to Request a Return\/Exchange<\/h2>\r\n        \r\n        <div class=\"steps-container\">\r\n            <ol>\r\n                <li>Contact the customer service team<\/li>\r\n                <li>Provide order details (invoice number, photos of the product if necessary)<\/li>\r\n                <li>You will be guided to the nearest branch to complete the procedures or arrange for the product to be picked up<\/li>\r\n            <\/ol>\r\n        <\/div>\r\n\r\n        <div class=\"contact-info\">\r\n            <div class=\"contact-item\">\r\n                <strong>WhatsApp:<\/strong>\r\n                <a href=\"https:\/\/wa.me\/96567676454\" target=\"_blank\" rel=\"noopener\">0096567676454<\/a>\r\n            <\/div>\r\n            <div class=\"contact-item\">\r\n                <strong>Email:<\/strong>\r\n                <a href=\"mailto:salah@nicotinekw.com\">salah@nicotinekw.com<\/a>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"content-section\">\r\n        <h2>Shipping Costs<\/h2>\r\n        <div class=\"cost-section\">\r\n            <div class=\"cost-item customer\">\r\n                <h4>Customer Bears<\/h4>\r\n                <p>Return shipping costs if there is no defect<\/p>\r\n            <\/div>\r\n            <div class=\"cost-item company\">\r\n                <h4>Company Bears<\/h4>\r\n                <p>All costs associated with exchange or return if the product is defective<\/p>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/main>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Exchange Policy Sale to persons under 21 is prohibited Welcome to the Nicotine Company Website These terms and<\/p>\n","protected":false},"author":325,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"footnotes":""},"class_list":["post-26870","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/pages\/26870","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/users\/325"}],"replies":[{"embeddable":true,"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/comments?post=26870"}],"version-history":[{"count":0,"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/pages\/26870\/revisions"}],"wp:attachment":[{"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/media?parent=26870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}