{"id":24143,"date":"2023-01-10T05:29:58","date_gmt":"2023-01-10T02:29:58","guid":{"rendered":"https:\/\/nicotinekw.com\/frequently-asked-questions\/"},"modified":"2025-06-25T22:20:38","modified_gmt":"2025-06-25T19:20:38","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/nicotinekw.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24143\" class=\"elementor elementor-24143 elementor-16137\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-430af04 e-flex e-con-boxed e-con e-parent\" data-id=\"430af04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-e5f1922 e-flex e-con-boxed e-con e-parent\" data-id=\"e5f1922\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-867c290 elementor-widget elementor-widget-html\" data-id=\"867c290\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n  .faq-scoped-container-nicotine {\r\n    --primary: #E67E22;\r\n    --secondary: #F39C12;\r\n    --accent: #F8C471;\r\n    --light: #FEF5E7;\r\n    --dark: #AF601A;\r\n    \r\n    width: 100%;\r\n    max-width: 100%;\r\n    margin: 0 auto;\r\n    padding: 20px 0;\r\n    direction: ltr; \/* Changed for English *\/\r\n  }\r\n\r\n  .faq-scoped-container-nicotine .faq-item {\r\n    margin-bottom: 25px;\r\n    border-radius: 12px;\r\n    overflow: hidden;\r\n    background-color: #fff;\r\n    box-shadow: 0 4px 15px rgba(0, 0, 0, 0.07);\r\n    transition: transform 0.3s ease, box-shadow 0.3s ease;\r\n  }\r\n\r\n  .faq-scoped-container-nicotine .faq-item:hover {\r\n    transform: translateY(-5px);\r\n    box-shadow: 0 8px 25px rgba(0, 0, 0, 0.1);\r\n  }\r\n\r\n  .faq-scoped-container-nicotine .faq-question {\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 15px; \/* Space between icon and text *\/\r\n    background: linear-gradient(135deg, var(--primary), var(--secondary));\r\n    color: white;\r\n    padding: 20px 25px;\r\n    margin: 0;\r\n    font-size: 20px; \/* Using px for consistency *\/\r\n    font-weight: 700;\r\n    line-height: 1.5;\r\n  }\r\n\r\n  .faq-scoped-container-nicotine .faq-question::before {\r\n    content: \"?\"; \/* Changed for English *\/\r\n    flex-shrink: 0; \/* Prevents icon from shrinking *\/\r\n    background: rgba(255, 255, 255, 0.2);\r\n    width: 35px;\r\n    height: 35px;\r\n    border-radius: 50%;\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    font-size: 1.2em;\r\n  }\r\n\r\n  .faq-scoped-container-nicotine .faq-answer {\r\n    background: var(--light);\r\n    padding: 25px;\r\n    border-top: 3px solid var(--accent);\r\n    color: #444;\r\n    font-size: 17px;\r\n    line-height: 1.8;\r\n  }\r\n  \r\n  .faq-scoped-container-nicotine .faq-answer p:last-of-type,\r\n  .faq-scoped-container-nicotine .faq-answer ul:last-of-type {\r\n      margin-bottom: 0;\r\n  }\r\n  \r\n  .faq-scoped-container-nicotine .policy-list {\r\n      list-style-type: none;\r\n      padding-left: 0; \/* Changed for English *\/\r\n      margin-top: 15px;\r\n  }\r\n  \r\n  .faq-scoped-container-nicotine .policy-list li {\r\n      background: rgba(230, 126, 34, 0.05);\r\n      padding: 12px 15px;\r\n      margin-bottom: 8px;\r\n      border-radius: 6px;\r\n      border-left: 3px solid var(--secondary); \/* Changed for English *\/\r\n  }\r\n\r\n  @media (max-width: 767px) {\r\n    .faq-scoped-container-nicotine .faq-question {\r\n      padding: 18px 20px;\r\n      font-size: 18px;\r\n    }\r\n\r\n    .faq-scoped-container-nicotine .faq-answer {\r\n      padding: 20px;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<div class=\"faq-scoped-container-nicotine\">\r\n\r\n    <div class=\"faq-item\">\r\n        <h2 class=\"faq-question\">What are the available payment methods on the site?<\/h2>\r\n        <div class=\"faq-answer\">\r\n            <p>Payment is available through K-Net cards for the State of Kuwait. You can also pay with Visa and Mastercard, and cash on delivery is also available.<\/p>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n        <h2 class=\"faq-question\">Are the payment methods provided by the site secure?<\/h2>\r\n        <div class=\"faq-answer\">\r\n            <p>We do not store your credit card information on our site. All payment details entered through the electronic payment gateway on the site are encrypted upon entry. Communications to and from the service provider's site are also encrypted.<\/p>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n        <h2 class=\"faq-question\">Is technical support available for customers?<\/h2>\r\n        <div class=\"faq-answer\">\r\n            <p>Technical support and customer inquiry responses are available 24 hours a day, 7 days a week.<\/p>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n        <h2 class=\"faq-question\">Can products be returned if I am not satisfied?<\/h2>\r\n        <div class=\"faq-answer\">\r\n            <p>According to the Ministry of Commerce law, consumers have the right to exchange or return an item within 14 days from the purchase date on the invoice, provided that the item is in its original condition, as all products are subject to personal taste.<\/p>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n        <h2 class=\"faq-question\">Is there a warranty on the products available on the site?<\/h2>\r\n        <div class=\"faq-answer\">\r\n            <p>Product manufacturers do not offer any warranty within the State of Kuwait, but we provide a warranty against manufacturing defects within 48 hours from the date of purchase.<\/p>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n        <h2 class=\"faq-question\">What are the options for refunds and exchanges? Can I get a refund or exchange for another product?<\/h2>\r\n        <div class=\"faq-answer\">\r\n            <p>You can exchange any of your purchases within 14 days from the date of purchase (provided it is in its original condition). You can also exchange it for another product of the same value, or a different product with the price difference calculated. You can also receive a refund for the amount paid through the same payment method used during the purchase.<\/p>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n        <h2 class=\"faq-question\">What is the maximum delivery time for an order?<\/h2>\r\n        <div class=\"faq-answer\">\r\n            <p>We deliver orders on the same day (usually within two hours) or as quickly as possible. In case of circumstances beyond our control, the order will be delivered within a maximum of 72 hours.<\/p>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n        <h2 class=\"faq-question\">What is the legal age to order from the site?<\/h2>\r\n        <div class=\"faq-answer\">\r\n            <p>The sale of electronic smoking products to individuals under 21 years of age is prohibited according to the law of the State of Kuwait. Therefore, we kindly ask for your compliance to avoid legal accountability.<\/p>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n        <h2 class=\"faq-question\">How accurate are the product specifications and prices on the site?<\/h2>\r\n        <div class=\"faq-answer\">\r\n            <p>We strive to provide accurate product information on our site (such as pricing, stock availability, product features, etc.). However, some typographical errors may occasionally occur. Products are displayed on the site in the same colors available at our branches as accurately as possible, but colors may vary depending on your screen (we do not guarantee an accurate display of every color on your screen).<\/p>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n        <h2 class=\"faq-question\">When is an order canceled?<\/h2>\r\n        <div class=\"faq-answer\">\r\n            <p>Nicotine Company for Cigarettes, Tobacco, and Accessories reserves the right to cancel an order for any of the following reasons:<\/p>\r\n            <ul class=\"policy-list\">\r\n                <li>Declined payment transaction<\/li>\r\n                <li>Incorrect delivery address or inaccurate contact information provided<\/li>\r\n                <li>If we are unable to contact the customer within 7 days<\/li>\r\n            <\/ul>\r\n        <\/div>\r\n    <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions What are the available payment methods on the site? Payment is available through K-Net cards for the<\/p>\n","protected":false},"author":325,"featured_media":0,"parent":0,"menu_order":28,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"footnotes":""},"class_list":["post-24143","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/pages\/24143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/users\/325"}],"replies":[{"embeddable":true,"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/comments?post=24143"}],"version-history":[{"count":0,"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/pages\/24143\/revisions"}],"wp:attachment":[{"href":"https:\/\/nicotinekw.com\/en\/wp-json\/wp\/v2\/media?parent=24143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}